FAQ
Questions before you book
Still curious? Reach out — we are happy to walk through the details.
How quickly can engineers visit?
For non-urgent booked work we can usually arrange a visit within two working days. For emergencies like a burst pipe or boiler breakdown in winter, we keep daily slots free and often attend the same day when reachable.
Do you provide detailed written quotes for boiler replacements?
Yes. Our engineer surveys your current system and property access, then you get a written price listing parts, labour and any on-costs, split clearly. Work only begins once you accept the quote.
are your engineers certified and insured?
Absolutely. Every Nexa Climate Install engineer holds up-to-date industry certification for their work, and we carry public liability insurance covering your home. We're happy to email certificates before an appointment.
What if the work turns out to be more extensive than quoted?
If we find worse pipework or a different fault after opening up, we stop and explain what we discovered with a revised quote. Costs never rise without your written agreement first.
Do you take on emergency callouts outside office hours?
We run a rota for genuine emergencies during evenings and weekends. That covers urgent issues only; routine work is scheduled during normal working hours so you know exactly who’ll arrive.
Will you tidy up after finishing the job?
Yes — we lay dust sheets before starting and remove all packaging, old parts and rubbish, leaving the work area as we found it. This is the standard we hold ourselves to on every visit.